Refund policy

RETURN & REFUND POLICY

 At Goal Zero, we stand behind the quality of our products and want you to be satisfied with your purchase.

RETURNS

Returns are accepted within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unworn, unused, and in original condition

• Items must include original tags and packaging

• Proof of purchase is required Certain items may not be eligible for return, including:

• Final sale items

• Gift cards

• Worn or damaged products

REFUNDS

Once your return is received and inspected, you will be notified regarding approval of your refund. Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.

SHIPPING COSTS

Original shipping costs are non-refundable unless the item arrived damaged or incorrect. Customers are responsible for return shipping costs unless otherwise stated.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

QUESTIONS

For return or refund questions, please contact: Info@GoalZero.com

WEAR IT. MEAN IT. LIVE IT.